All Systems Operational

About This Site

We continuously monitor the status of the Validic Inform APIs and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to Validic and do not see a notice posted here, please visit support.validic.com to review our knowledge base articles for quick troubleshooting support. If your issue is not addressed there, please email support@validic.com with your company name, organization ID and user ID for the user experiencing issues, if necessary, and any other supporting information that may help expedite the resolution of your support request.

For Validic V1 API status, visit http://status.validic.com

REST API Operational
Streaming API Operational
Marketplace Operational
Fitbit Operational
Foracare Operational
Garmin Connect Operational
Higi Operational
iHealth Operational
Lose It! Operational
Withings Operational
Omron Operational
Polar Operational
Runkeeper Operational
Strava Operational
Suunto Operational
TomTom Operational
Under Armour Operational
Validic Mobile Operational
Support Portal Operational
MyFitnessPal Operational
Sisense Reporting Operational
LifeScan/OneTouch Operational
YOO Operational
Emfit Operational
Daily Burn Operational
Omron Japan Operational
Dexcom Operational
Qardio Operational
Google Fit Mobile SDK Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Polar scheduled maintenance on Oct 10, 2023 Oct 10, 2023 01:00-03:00 EDT
We have been made aware by Polar that they have scheduled maintenance planned for 5:00 UTC on October 10th. They noted that they are expecting around 2 hours of downtime on all Polar services and including all AccessLink API endpoints. This means that the Validic connection to Polar will be down while they complete this maintenance. They assured there will be no data loss and everything will backfill once the maintenance is complete.

Additionally they suggested watching their status page at that time for updates on the maintenance: https://status.polar.com/
Posted on Sep 08, 2023 - 09:41 EDT
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Past Incidents
Oct 4, 2023

No incidents reported today.

Oct 3, 2023

No incidents reported.

Oct 2, 2023
Garmin API experiencing issues
Resolved - This has been fully resolved.
Oct 2, 08:45 EDT
Monitoring - Garmin’s status page went green. We’re monitoring to ensure there isn’t any more interruptions in service
Oct 1, 17:59 EDT
Update - We are continuing to work on a fix for this issue.
Oct 1, 17:33 EDT
Identified - The issue has been identified and a fix is being implemented.
Oct 1, 17:32 EDT
Investigating - Garmin API is experiencing issues. Data sync with Validic ecosystem may be delayed due to this
https://connect.garmin.com/status/
Oct 1, 13:18 EDT
Oct 1, 2023
Sep 30, 2023

No incidents reported.

Sep 29, 2023

No incidents reported.

Sep 28, 2023
TomTom is sunsetting it's API on Sept. 30 2023
Completed - The scheduled maintenance has been completed.
Sep 28, 10:49 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 09:49 EDT
Scheduled - We've been made aware that TomTom is sunsetting it's API on Sept 30 2023. Due to this we are planning to sunset TomTom as a source shortly before that date. When that occurs TomTom will be removed as a source in the marketplace for any orgs that are connected to this source. Users will no longer sync data with that source as of 9/30/23.

For clarity on what actions will be taken on TomTom's end. Below is what was communicated to us from TomTom:

The TomTom Sports mobile app, MySports Website, MySports Connect desktop application and all Sports Cloud APIs will be discontinued and permanently removed.

Users of our sports products may be able to still use them to see activity statistics on their device itself, but they will no longer get updates or will not be able to sync activities to the TomTom Sports platforms and applications.

Users that would like to keep their activity history, can download it from the TomTom MySports web application until the 30th September 2023.
Sep 18, 09:49 EDT
Sep 27, 2023

No incidents reported.

Sep 26, 2023
Continued Increased Errors for Omron
Resolved - This incident has been resolved.
Sep 26, 14:44 EDT
Investigating - Validic is again investigating a possible issue resulting in increased error rates from the Omron API.

As a result, you may see delays in receiving Omron data and users may see errors when attempting to connect to Omron.

We will update this status as new information becomes available.
Sep 25, 19:48 EDT
Sep 25, 2023
Increased Error Rates from Omron
Resolved - This incident has been resolved.
Sep 25, 19:06 EDT
Monitoring - Error rates are returning to a more expected level. We will continue to monitor for stability.
Sep 25, 16:04 EDT
Investigating - Validic is currently investigating a possible issue resulting in increased error rates from the Omron API.

As a result, you may see delays in receiving Omron data and users may see errors when attempting to connect to Omron.

We will update this status as new information becomes available.
Sep 25, 15:16 EDT
Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

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