All Systems Operational

About This Site

We continuously monitor the status of the Validic Inform APIs and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to Validic and do not see a notice posted here, please visit support.validic.com to review our knowledge base articles for quick troubleshooting support. If your issue is not addressed there, please email support@validic.com with your company name, organization ID and user ID for the user experiencing issues, if necessary, and any other supporting information that may help expedite the resolution of your support request.

For Validic V1 API status, visit http://status.validic.com

REST API Operational
Streaming API Operational
Marketplace Operational
Fitbit Operational
Foracare Operational
Garmin Connect Operational
Higi Operational
iHealth Operational
Lose It! Operational
Misfit Operational
Withings Operational
Omron Operational
Polar Operational
Runkeeper Operational
Strava Operational
Suunto Operational
TomTom Operational
Under Armour Operational
Validic Mobile Operational
Support Portal Operational
MyFitnessPal Operational
Sisense Reporting Operational
Onetouch Operational
YOO Operational
Emfit Operational
Daily Burn Operational
90 days ago
100.0 % uptime
Today
Omron Japan Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
api.prod.validic.com
Fetching
syncmydevice.com
Fetching
mobile.prod.validic.com
Fetching
Past Incidents
Dec 3, 2022

No incidents reported today.

Dec 2, 2022
Resolved - What Happened?
On 11/29/22, from 1:00 pm EST until 1:15 pm EST, an error made during routine server maintenance prevented records from synching with Validic's mobile SDK. During this fifteen-minute window, a minimal number of records were not captured and cannot be recovered.

Are you affected?
This issue only impacted clients using our Inform API with mobile SDKs. Developers utilizing our Legacy API are not affected. Our cloud-based integrations (via the Validic marketplace) are not affected.

What should you do?
In most cases, because our SDK submits new and updated data throughout the day, records should have been resubmitted, and the issue corrected itself. Since any records submitted during this time would have also logged a 401 response, viewing your mobile logs will help you understand if this involved your users. If users report missing data, please ask them to disconnect and reconnect their health device or mobile source.

If you have questions on how to proceed, please contact the Validic support team. https://help.validic.com/portal/2

How will we prevent this from happening in the future?
Our technical teams have reviewed the incident and implemented new processes and clear documentation to prevent future incidents. In addition, we’re evaluating changes to simplify infrastructure and improve potential recovery opportunities.

Dec 2, 13:10 EST
Investigating - From around 1:00 pm EST until 1:15 pm EST there was an issue with synching records with Validic's mobile SDK. During this time frame, some records were not captured. Validic is currently investigating what records and orgs are affected and will update this thread with information as we learn more.
Nov 29, 13:10 EST
Dec 1, 2022
Resolved - Omron data has been flowing consistently.
Dec 1, 13:33 EST
Monitoring - Omron data appears to be flowing as expected again. We will continue to monitor.
Dec 1, 07:53 EST
Investigating - Validic is investigating possible delays in the delivery of data from Omron.

As a result, you may see delays in receiving user data from Omron users and users may see issues when trying to sync to Omron.

We will provide updates here when they are available.

Dec 1, 00:34 EST
Nov 30, 2022

No incidents reported.

Nov 29, 2022
Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022
Resolved - Data has caught up and this issue is resolved
Nov 21, 22:57 EST
Monitoring - Fitbit has identified the issue and are implementing a fix.
Nov 21, 21:19 EST
Update - We are continuing to investigate this issue.
Nov 21, 17:32 EST
Update - Fitbit has confirmed the issue and are reporting "Widespread outage of Fitbit services which interact with user data" which affects the Fitbit API. Validic will continue to monitor for updates from Fitbit.
Nov 21, 17:28 EST
Investigating - Validic is investigating possible issues with the delivery of data from Fitbit.

As a result, you may see delays in receiving user data from Fitbit users and users may see issues when trying to sync to Fitbit.

We will provide updates here when they are available.

Nov 21, 16:20 EST
Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.