Investigating - Validic is currently investigating possible delays in the delivery of Inform API data. We will post updates here as they are available.
Mar 20, 2026 - 12:05 EDT
Mar 20, 2026 - 12:05 EDT
Monitoring - Validic has discovered an issue where some Polar users may not be seeing their daily Summary records in the Inform API as expected. We have implemented a fix for this and will be continuing the investigation and backfilling any users where Summary records may have been missed.
Mar 19, 2026 - 14:00 EDT
Mar 19, 2026 - 14:00 EDT
About This Site
We continuously monitor the status of the Validic Inform APIs and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to Validic and do not see a notice posted here, please visit support.validic.com to review our knowledge base articles for quick troubleshooting support. If your issue is not addressed there, please email support@validic.com with your company name, organization ID and user ID for the user experiencing issues, if necessary, and any other supporting information that may help expedite the resolution of your support request.
For Validic V1 API status, visit http://status.validic.com
Streaming API
Degraded Performance
REST API
Degraded Performance
Inform SDK (2.x.x)
Operational
Legacy SDK (1.x.x)
Operational
Inform Marketplace
Operational
Push Service
Operational
Support Portal
Operational
API Documentation
Operational
QuickSight Reporting
Operational
Abbott
Operational
AsthmaMD
Operational
BodiMetrics
Operational
BodyTrace
Operational
Dario
Operational
Dexcom
Operational
Emfit
Operational
Fitbit
Operational
Foracare
Operational
Garmin Connect
Operational
Higi
Operational
iHealth
Operational
Keto-Mojo
Operational
LifeScan/OneTouch
Operational
Lose It
Operational
MapMyFitness
Operational
MyFitnessPal
Operational
Omron
Operational
Omron Japan
Operational
Oura
Operational
Philips
Operational
Polar
Operational
Runkeeper
Operational
Smart Meter
Operational
Stel
Operational
Strava
Operational
Tenovi
Operational
Whoop
Operational
Withings
Operational
Withings Pro
Operational
YOO
Operational
Zewa
Operational
TMC
Operational
Inform Infrastructure
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Tenovi Scheduled Maintenance Mar 29, 2026 19:00-20:00 EDT
Tenovi has informed Validic that they will be performing maintenance on our software infrastructure on Sunday night, March 29, at 4 p.m. PDT (7 p.m. EDT). The maintenance window is expected to last about 1 hour. During this time, the Tenovi platform and API will be temporarily inaccessible. Readings will be delayed until the maintenance window is complete.
Posted on Mar 19, 2026 - 14:14 EDT
Posted on Mar 19, 2026 - 14:14 EDT
Polar Maintenance Apr 7, 2026 00:00 - Apr 8, 2026 11:00 EDT
Polar has alerted Validic of an upcoming maintenance window. Text of their announcement is below:
"We would like to inform you that on Tuesday, April 7th, 2026 at 04:00 UTC, there will be a scheduled maintenance break in the Polar AccessLink API. We expect a downtime of up to 35 hours, and we will do our best to complete the required database update as quickly as possible.
All queued data will be transferred automatically once the maintenance is finished.
We understand that this is a longer break than usual and sincerely appreciate your patience. During the previous maintenance window, we encountered challenges that prevented us from completing the necessary database update. To prevent that from happening again, we have completed extensive preparatory work and are allocating extra time for thorough updates, testing, and validations.
You can follow the progress of the maintenance at https://status.polar.com/."
Posted on Mar 06, 2026 - 08:56 EST
"We would like to inform you that on Tuesday, April 7th, 2026 at 04:00 UTC, there will be a scheduled maintenance break in the Polar AccessLink API. We expect a downtime of up to 35 hours, and we will do our best to complete the required database update as quickly as possible.
All queued data will be transferred automatically once the maintenance is finished.
We understand that this is a longer break than usual and sincerely appreciate your patience. During the previous maintenance window, we encountered challenges that prevented us from completing the necessary database update. To prevent that from happening again, we have completed extensive preparatory work and are allocating extra time for thorough updates, testing, and validations.
You can follow the progress of the maintenance at https://status.polar.com/."
Posted on Mar 06, 2026 - 08:56 EST
Important: Fitbit Account Changes - Action Needed by May 2026 May 19, 2026 00:00-00:01 EDT
Update -
Google Fitbit has extended the deadline to move all Fitbit Accounts to Google Accounts to May 19, 2026. They have posted the full details of this process here: https://support.google.com/fitbit/answer/14237024
All of the previous information that Validic has shared about this is still accurate. Only the date has changed.
Jan 30, 2026 - 15:47 EST
All of the previous information that Validic has shared about this is still accurate. Only the date has changed.
Jan 30, 2026 - 15:47 EST
Update -
If you and your team are aware of this and have already taken action regarding it, then please ignore this reminder. Validic is just trying to make sure our clients are prepared for this change on the Fitbit side so that your end users aren't caught off guard.
Google is finalizing the transition away from legacy Fitbit accounts. Beginning February 2, 2026, users must move their Fitbit account to a Google Account if they want to continue syncing data. If the migration hasn’t been completed by that date, the user’s Fitbit login will stop working, historical health data will no longer be accessible, and they will need to reauthorize in Inform once they complete the move.
What your end users must do:
-Open the Fitbit app on their smartphone (iOS or Android).
-Tap their profile or settings icon.
-Look for Move Account and follow the on-screen prompts to transfer their Fitbit account to a Google Account.
-If they don’t see the prompt, it may appear after updating the Fitbit app to the latest version.
-If they don’t already have a Google Account, they’ll be prompted to create one during the process.
Important notes to share with your users:
-The process generally takes just a few minutes and preserves their Fitbit history and device connections.
-A personal Google Account is required (Google Workspace accounts typically won’t work).
-Failure to migrate by Feb. 2, 2026, will result in Fitbit data no longer syncing, and they’ll need to re-authenticate after moving their accounts.
Helpful Support Articles:
Fitbit’s step-by-step guide from Google Help:
https://support.google.com/fitbit/answer/14237024?hl=en
Validic support article (guidance for migrating Fitbit users):
https://help.validic.com/space/VCS/3755213034/Moving+a+Fitbit+user+to+a+Google+Account
Please consider circulating this notice to your users as soon as possible. If you need a templated communication for your user base or have questions on how this impacts your Inform integration, let us know by emailing support@validic.com
Jan 14, 2026 - 09:08 EST
Google is finalizing the transition away from legacy Fitbit accounts. Beginning February 2, 2026, users must move their Fitbit account to a Google Account if they want to continue syncing data. If the migration hasn’t been completed by that date, the user’s Fitbit login will stop working, historical health data will no longer be accessible, and they will need to reauthorize in Inform once they complete the move.
What your end users must do:
-Open the Fitbit app on their smartphone (iOS or Android).
-Tap their profile or settings icon.
-Look for Move Account and follow the on-screen prompts to transfer their Fitbit account to a Google Account.
-If they don’t see the prompt, it may appear after updating the Fitbit app to the latest version.
-If they don’t already have a Google Account, they’ll be prompted to create one during the process.
Important notes to share with your users:
-The process generally takes just a few minutes and preserves their Fitbit history and device connections.
-A personal Google Account is required (Google Workspace accounts typically won’t work).
-Failure to migrate by Feb. 2, 2026, will result in Fitbit data no longer syncing, and they’ll need to re-authenticate after moving their accounts.
Helpful Support Articles:
Fitbit’s step-by-step guide from Google Help:
https://support.google.com/fitbit/answer/14237024?hl=en
Validic support article (guidance for migrating Fitbit users):
https://help.validic.com/space/VCS/3755213034/Moving+a+Fitbit+user+to+a+Google+Account
Please consider circulating this notice to your users as soon as possible. If you need a templated communication for your user base or have questions on how this impacts your Inform integration, let us know by emailing support@validic.com
Jan 14, 2026 - 09:08 EST
Update -
Google is finalizing the transition away from legacy Fitbit accounts. Beginning February 2, 2026, users must move their Fitbit account to a Google Account if they want to continue syncing data. If the migration hasn’t been completed by that date, the user’s Fitbit login will stop working, historical health data will no longer be accessible, and they will need to reauthorize in Inform once they complete the move.
What your end users must do:
-Open the Fitbit app on their smartphone (iOS or Android).
-Tap their profile or settings icon.
-Look for Move Account and follow the on-screen prompts to transfer their Fitbit account to a Google Account.
-If they don’t see the prompt, it may appear after updating the Fitbit app to the latest version.
-If they don’t already have a Google Account, they’ll be prompted to create one during the process.
Important notes to share with your users:
-The process generally takes just a few minutes and preserves their Fitbit history and device connections.
-A personal Google Account is required (Google Workspace accounts typically won’t work).
-Failure to migrate by Feb. 2, 2026, will result in Fitbit data no longer syncing, and they’ll need to re-authenticate after moving their accounts.
Helpful Support Articles:
Fitbit’s step-by-step guide from Google Help:
https://support.google.com/fitbit/answer/14237024?hl=en
Validic support article (guidance for migrating Fitbit users):
https://help.validic.com/space/VCS/3755213034/Moving+a+Fitbit+user+to+a+Google+Account
Please consider circulating this notice to your users as soon as possible. If you need a templated communication for your user base or have questions on how this impacts your Inform integration, let us know by emailing support@validic.com
Additionally, note the following:
For Fitbit Developer Accounts:
* Do you have your own Fitbit developer account on dev.fitbit.com?
* You *must* migrate this account to a Google Account.
* If you don't switch, you will:
- Lose API access
- Can't log into your developer account
- Lose all app and integration data
Is Validic managing your developer credentials?
- Validic does manage a large number of developer credentials for our clients. That being the case...
- You likely don't need to do anything.
- We'll handle the transition.
Jan 05, 2026 - 11:40 EST
What your end users must do:
-Open the Fitbit app on their smartphone (iOS or Android).
-Tap their profile or settings icon.
-Look for Move Account and follow the on-screen prompts to transfer their Fitbit account to a Google Account.
-If they don’t see the prompt, it may appear after updating the Fitbit app to the latest version.
-If they don’t already have a Google Account, they’ll be prompted to create one during the process.
Important notes to share with your users:
-The process generally takes just a few minutes and preserves their Fitbit history and device connections.
-A personal Google Account is required (Google Workspace accounts typically won’t work).
-Failure to migrate by Feb. 2, 2026, will result in Fitbit data no longer syncing, and they’ll need to re-authenticate after moving their accounts.
Helpful Support Articles:
Fitbit’s step-by-step guide from Google Help:
https://support.google.com/fitbit/answer/14237024?hl=en
Validic support article (guidance for migrating Fitbit users):
https://help.validic.com/space/VCS/3755213034/Moving+a+Fitbit+user+to+a+Google+Account
Please consider circulating this notice to your users as soon as possible. If you need a templated communication for your user base or have questions on how this impacts your Inform integration, let us know by emailing support@validic.com
Additionally, note the following:
For Fitbit Developer Accounts:
* Do you have your own Fitbit developer account on dev.fitbit.com?
* You *must* migrate this account to a Google Account.
* If you don't switch, you will:
- Lose API access
- Can't log into your developer account
- Lose all app and integration data
Is Validic managing your developer credentials?
- Validic does manage a large number of developer credentials for our clients. That being the case...
- You likely don't need to do anything.
- We'll handle the transition.
Jan 05, 2026 - 11:40 EST
Scheduled -
Google is moving all Fitbit accounts to Google Accounts. This change affects every Fitbit user and developer. You'll need to take steps to keep using Fitbit services and APIs.
Key Dates You Should Know:
* Now: Fitbit users can start moving to Google Accounts.
* February 2, 2026: All Fitbit users *must* switch to a Google Account.
- After this date, your old Fitbit login will stop working.
- You'll lose access to your Fitbit account and data if you don't switch.
What You Need to Do:
1. For Fitbit Users:
* All Validic users with Fitbit accounts must move to a Google Account.
* The switch is optional now, but required by February 2026.
* Tell your users to prepare for this change.
2. For Fitbit Developer Accounts:
* Do you have your own Fitbit developer account on dev.fitbit.com?
* You *must* migrate this account to a Google Account.
* If you don't switch, you will:
- Lose API access
- Can't log into your developer account
- Lose all app and integration data
Is Validic managing your developer credentials?
- Validic does manage a large number of developer credentials for our clients. That being the case...
- You likely don't need to do anything.
- We'll handle the transition.
- Still unsure? Contact support: https://help.validic.com/portal/2
Our team is working hard to make this transition smooth. We'll keep you updated as Google provides more details.
Need help? Reach out to our support team: https://help.validic.com/portal/2
We also have an FAQ you can review: https://help.validic.com/space/VCS/3755213034/Moving+a+Fitbit+user+to+a+Google+Account
See Google’s instructions: https://support.google.com/fitbit/answer/14237024
Jul 21, 2025 - 16:03 EDT
Key Dates You Should Know:
* Now: Fitbit users can start moving to Google Accounts.
* February 2, 2026: All Fitbit users *must* switch to a Google Account.
- After this date, your old Fitbit login will stop working.
- You'll lose access to your Fitbit account and data if you don't switch.
What You Need to Do:
1. For Fitbit Users:
* All Validic users with Fitbit accounts must move to a Google Account.
* The switch is optional now, but required by February 2026.
* Tell your users to prepare for this change.
2. For Fitbit Developer Accounts:
* Do you have your own Fitbit developer account on dev.fitbit.com?
* You *must* migrate this account to a Google Account.
* If you don't switch, you will:
- Lose API access
- Can't log into your developer account
- Lose all app and integration data
Is Validic managing your developer credentials?
- Validic does manage a large number of developer credentials for our clients. That being the case...
- You likely don't need to do anything.
- We'll handle the transition.
- Still unsure? Contact support: https://help.validic.com/portal/2
Our team is working hard to make this transition smooth. We'll keep you updated as Google provides more details.
Need help? Reach out to our support team: https://help.validic.com/portal/2
We also have an FAQ you can review: https://help.validic.com/space/VCS/3755213034/Moving+a+Fitbit+user+to+a+Google+Account
See Google’s instructions: https://support.google.com/fitbit/answer/14237024
Jul 21, 2025 - 16:03 EDT
Philips BioTel Care Shutting Down Jul 24, 2026 00:00-00:01 EDT
Philips will be shutting down its BioTel Care remote patient monitoring platform and TelServe services on July 24, 2026.
As a result, cellular blood glucose devices operating through the Philips Inform cloud integration will stop transmitting data, and third-party applications will no longer receive any data through the integration. Users will also be unable to establish new connections through Philips after that date.
If you have any questions, please reach out to the Validic support team or your Philips business contact for assistance.
Posted on Mar 20, 2026 - 10:20 EDT
As a result, cellular blood glucose devices operating through the Philips Inform cloud integration will stop transmitting data, and third-party applications will no longer receive any data through the integration. Users will also be unable to establish new connections through Philips after that date.
If you have any questions, please reach out to the Validic support team or your Philips business contact for assistance.
Posted on Mar 20, 2026 - 10:20 EDT