Update - Validic has reached out to Microsoft in an effort to remove this security alert. In the meantime, it has been discovered that a user can usually just refresh the error page to be taken to the Fitbit login and continue with the authorization.

We will continue to provide updates here as they are available.

Apr 03, 2023 - 16:06 EDT
Investigating - Some users are reporting that they are seeing security alerts when attempting to authorize Fitbit via the Validic Marketplace when using the Microsoft Edge web browser on a Microsoft Windows PC.

Validic is actively investigating this issue and will provide updates here as they are available.

Please be assured that there are no security concerns with using the Validic Marketplace.

Mar 16, 2023 - 09:31 EDT

About This Site

We continuously monitor the status of the Validic Inform APIs and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to Validic and do not see a notice posted here, please visit support.validic.com to review our knowledge base articles for quick troubleshooting support. If your issue is not addressed there, please email support@validic.com with your company name, organization ID and user ID for the user experiencing issues, if necessary, and any other supporting information that may help expedite the resolution of your support request.

For Validic V1 API status, visit http://status.validic.com

REST API Operational
Streaming API Operational
Marketplace Operational
Fitbit Operational
Foracare Operational
Garmin Connect Operational
Higi Operational
iHealth Operational
Lose It! Operational
Misfit Operational
Withings Operational
Omron Operational
Polar Operational
Runkeeper Operational
Strava Operational
Suunto Operational
TomTom Operational
Under Armour Operational
Validic Mobile Operational
Support Portal Operational
MyFitnessPal Operational
Sisense Reporting Operational
LifeScan/OneTouch Operational
YOO Operational
Emfit Operational
Daily Burn Operational
Omron Japan Operational
Dexcom Operational
Qardio Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Upcoming Omron API Changes Jul 10, 2023 00:00-00:01 EDT
Update - Omron has informed Validic that they are planning some major changes to their Partner API for US and Canadian users between now and July 2023. As part of these changes, the Omron Partner API will be rewritten to include:

- Security improvements
- Increased reliability
- Streamlined onboarding process

These changes are extensive and will require Validic to update the endpoints we access in our Inform Omron cloud integrations to avoid any incompatibility issues and ensure that data can be retrieved from the new Partner API successfully.

Fortunately for Inform clients, the Validic team will be doing most of the hard work to ensure a successful transition to the new Omron API. Inform clients should be aware, though, that there will also be some impact to Omron cloud end users that unfortunately cannot be avoided.

All Validic Inform clients who have Omron cloud enabled as a source will be notified via email in the next few days of what they should expect and how they can prepare for these changes.

The Validic development and product teams are already working hard to ensure this transition to the new Omron Partner API is as simple as possible for Inform clients and their end users. If you have any questions, please don’t hesitate to reach out to our Customer Support team for assistance: https://help.validic.com/user/requests

May 23, 2023 - 13:16 EDT
Scheduled - Omron has informed Validic that they are planning some changes to their Partner API in the Summer of 2023.

Validic is working closely with Omron to determine how these changes will impact Validic clients.

We will provide updates here when they are available.

Apr 27, 2023 - 14:19 EDT
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Past Incidents
Jun 2, 2023

No incidents reported today.

Jun 1, 2023
Resolved - This incident has been resolved.
Jun 1, 16:23 EDT
Investigating - Validic is investigating possible delays in the delivery of data from Omron.

As a result, you may see delays in receiving user data from Omron users and users may see issues when trying to sync to Omron.

We will provide updates here when they are available.

Jun 1, 05:01 EDT
May 31, 2023
Resolved - This incident has been resolved.
May 31, 10:53 EDT
Monitoring - Validic has implemented a fix that has improved the stability of the streaming API. We will continue to monitor this and provide updates here as they are available.
May 28, 12:19 EDT
Investigating - Validic is currently investigating possible issues with the stability of the Inform streaming API.

As a result, you may see increased errors when attempting to access the Inform streaming API.

We will provide updates here when they are available.

May 27, 10:49 EDT
Resolved - Data has completely caught up. All services are functioning as intended. This issue is resolved.
May 31, 08:36 EDT
Update - Our technical teams have been making significant progress in resolving the issue. The majority of our systems are now operational, but we are aware that some users may still be experiencing residual issues. Our teams are actively working to address these concerns and ensure a complete recovery. We understand the importance of a seamless experience for all our customers, and we are committed to resolving any outstanding issues promptly. Thank you for your patience and understanding.
May 30, 20:42 EDT
Monitoring - The Validic engineering teams have implemented a fix and we are starting to see an increase in data flow.
We will continue to monitor this and provide updates here.

May 30, 19:10 EDT
Identified - The Validic engineering teams have identified the issue and are working towards a resolution. We hope to have an update within the hour.

During this time, you may see delays receiving data from cloud sources via the Inform API. You also may not be able to provision or manage your users or access the REST API.

We will continue to provide updates here as they are available.

May 30, 17:46 EDT
Investigating - Validic is currently working to resolve an issue that has affected the Inform product. Updates will be delivered through this status page.
May 30, 16:04 EDT
May 30, 2023
Resolved - This is part of a larger issue. Opening up another status page for that and resolving this one.
May 30, 16:01 EDT
Investigating - Validic is investigating possible issues with the delivery of data from Polar.

As a result, you may see delays in receiving user data from Polar users and users may see issues when trying to sync to Polar.

We will provide updates here when they are available.

May 30, 15:42 EDT
May 29, 2023

No incidents reported.

May 28, 2023
May 27, 2023
May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.