Investigating - Some users are reporting that they are seeing security alerts when attempting to authorize Fitbit via the Validic Marketplace when using the Microsoft Edge web browser on a Microsoft Windows PC.

Validic is actively investigating this issue and will provide updates here as they are available.

Please be assured that there are no security concerns with using the Validic Marketplace.

Mar 16, 2023 - 09:31 EDT

About This Site

We continuously monitor the status of the Validic Inform APIs and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to Validic and do not see a notice posted here, please visit support.validic.com to review our knowledge base articles for quick troubleshooting support. If your issue is not addressed there, please email support@validic.com with your company name, organization ID and user ID for the user experiencing issues, if necessary, and any other supporting information that may help expedite the resolution of your support request.

For Validic V1 API status, visit http://status.validic.com

REST API Operational
Streaming API Operational
Marketplace Operational
Fitbit Operational
Foracare Operational
Garmin Connect Operational
Higi Operational
iHealth Operational
Lose It! Operational
Misfit Major Outage
Withings Operational
Omron Operational
Polar Operational
Runkeeper Operational
Strava Operational
Suunto Operational
TomTom Operational
Under Armour Operational
Validic Mobile Operational
Support Portal Operational
MyFitnessPal Operational
Sisense Reporting Operational
LifeScan Operational
YOO Operational
Emfit Operational
Daily Burn Operational
Omron Japan Operational
Dexcom Operational
Qardio Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - It appears that Misfit stopped sending data through their api the week of 3/6/23.

We have taken the action of removing Misfit from the standard marketplace of any org with a connected user.

If you are using a custom marketplace you will need to update that to remove Misfit from it. Misfit Oauth has also been shutdown on their end, so removing Misfit from your marketplace now would avoid user confusion.

Mar 22, 2023 - 11:04 EDT
Scheduled - Misfit's parent company, Fossil, has announced that they will be fully sunsetting the Misfit integration by April 1, 2023. This is a full shutdown of their API and ability to authorize or share Misfit data.

As a result, Misfit smart watches will no longer be supported by the Validic API.

Validic is working to remove Misfit from all Validic marketplaces by April 1. In the meantime, you may have users who attempt to authorize Misfit encounter errors.

Mar 20, 2023 - 14:48 EDT
LifeScan Scheduled Maintenance - Wednesday, April 5, 2023 Apr 5, 2023 22:00 - Apr 6, 2023 00:00 EDT
LifeScan has announced that they will be performing database maintenance on Wednesday, April 5, 2023 starting at 10:00pm EDT lasting for approximately 1-2 hours.

During this maintenance, users may not be able to sync to LifeScan via the Validic Marketplace and delivery data from LifeScan may be delayed until the maintenance is complete.

Posted on Mar 30, 2023 - 15:39 EDT
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Past Incidents
Apr 1, 2023

No incidents reported today.

Mar 31, 2023

No incidents reported.

Mar 30, 2023

No incidents reported.

Mar 29, 2023

No incidents reported.

Mar 28, 2023
Resolved - This incident has been resolved.
Mar 28, 16:45 EDT
Investigating - Validic is investigating possible issues with the delivery of data from Fitbit.

As a result, you may see delays in receiving user data from Fitbit users and users may see issues when trying to sync to Fitbit.

We will provide updates here when they are available.

Mar 28, 14:45 EDT
Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023
Resolved - This issue has been resolved
Mar 22, 17:08 EDT
Monitoring - Data is flowing. We are monitoring the situation
Mar 22, 10:59 EDT
Investigating - Validic is investigating possible issues with the delivery of data from iHealth.

As a result, you may see delays in receiving user data from iHealth users and users may see issues when trying to sync to iHealth.

We will provide updates here when they are available.

Mar 22, 09:33 EDT
Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.