All Systems Operational

About This Site

We continuously monitor the status of the Validic Inform APIs and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to Validic and do not see a notice posted here, please visit support.validic.com to review our knowledge base articles for quick troubleshooting support. If your issue is not addressed there, please email support@validic.com with your company name, organization ID and user ID for the user experiencing issues, if necessary, and any other supporting information that may help expedite the resolution of your support request.

For Validic V1 API status, visit http://status.validic.com

REST API Operational
Streaming API Operational
Marketplace Operational
Fitbit Operational
Foracare Operational
Garmin Connect Operational
Higi Operational
iHealth Operational
Misfit Operational
Withings Operational
Omron Operational
Polar Operational
Runkeeper Operational
Strava Operational
Suunto Operational
TomTom Operational
Under Armour Operational
Validic Mobile Operational
90 days ago
100.0 % uptime
Today
Support Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Response Time
Fetching
Past Incidents
Apr 8, 2020

No incidents reported today.

Apr 7, 2020
Resolved - This incident has been resolved.
Apr 7, 13:59 EDT
Monitoring - The update has been deployed to production and we are currently monitoring to confirm that everything is working as expected.
Apr 1, 11:17 EDT
Identified - Validic has identified the fix for this issue and we are planning to deploy it to production in the morning hours (US Eastern Time) on Wednesday, April 1, 2020.

This status will continue to be updated.
Mar 31, 17:31 EDT
Investigating - We have discovered an issue with this fix that was causing anyone using a version of the Validic Mobile SDK older than 1.12 to see zero steps for Apple Health users. Therefore we are rolling back this change and will work on a different solution.

We will post updates related to this issue here as they become available.
Mar 30, 13:28 EDT
Monitoring - This change was rolled out on Friday, March 27 and we are monitoring the results of the change.
Mar 30, 09:47 EDT
Identified - We have identified a resolution to the duplicate steps issue affecting Validic iOS Mobile SDK v1.12.0. This fix is planned to be released by the end of this week. The total number of steps will then equal the sum of origin=unknown, origin=device, and origin=manual.

Origin=unknown steps will no longer duplicate steps that are already counted in origin=device and origin=manual. The updated SDK versions are now back on the mobile portal and we encourage you to update to the newest frameworks for production use as soon as Monday, March 30.
Mar 24, 16:39 EDT
Investigating - Please be advised that the iOS Validic Mobile SDK version 1.12.0 may cause technical issues with Healthkit steps reporting in the Inform API. Steps values may be inadvertently doubled if you are summing all Inform summaries steps values; origin=unknown for the HealthKit SDK represents the total number of steps (the sum of origin=device and origin=manual). In this version of the SDK, you should only use origin=device and origin=manual, and ignore origin=unknown.

This issue impacts the following SDK versions:
- iOS Full Library R1.12.0 - released February 3, 2020
- iOS Aggregator Library R1.12.0 - released February 3, 2020

The affected SDK versions have been removed from the mobile portal. If you have already added this SDK version to your mobile project, please revert to version 1.11.5 which is available on the mobile portal or adjust your processing for steps values.

We will update this status as new information is available for this issue.
Mar 11, 15:42 EDT
Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.