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We continuously monitor the status of the Validic Inform APIs and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to Validic and do not see a notice posted here, please visit support.validic.com to review our knowledge base articles for quick troubleshooting support. If your issue is not addressed there, please email support@validic.com with your company name, organization ID and user ID for the user experiencing issues, if necessary, and any other supporting information that may help expedite the resolution of your support request.
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Important: Fitbit Account Changes - Action Needed by February 2026 Feb 1, 2026 00:00-00:01 EST
Update -
If you and your team are aware of this and have already taken action regarding it, then please ignore this reminder. Validic is just trying to make sure our clients are prepared for this change on the Fitbit side so that your end users aren't caught off guard.
Google is finalizing the transition away from legacy Fitbit accounts. Beginning February 2, 2026, users must move their Fitbit account to a Google Account if they want to continue syncing data. If the migration hasn’t been completed by that date, the user’s Fitbit login will stop working, historical health data will no longer be accessible, and they will need to reauthorize in Inform once they complete the move.
What your end users must do:
-Open the Fitbit app on their smartphone (iOS or Android).
-Tap their profile or settings icon.
-Look for Move Account and follow the on-screen prompts to transfer their Fitbit account to a Google Account.
-If they don’t see the prompt, it may appear after updating the Fitbit app to the latest version.
-If they don’t already have a Google Account, they’ll be prompted to create one during the process.
Important notes to share with your users:
-The process generally takes just a few minutes and preserves their Fitbit history and device connections.
-A personal Google Account is required (Google Workspace accounts typically won’t work).
-Failure to migrate by Feb. 2, 2026, will result in Fitbit data no longer syncing, and they’ll need to re-authenticate after moving their accounts.
Helpful Support Articles:
Fitbit’s step-by-step guide from Google Help:
https://support.google.com/fitbit/answer/14237024?hl=en
Validic support article (guidance for migrating Fitbit users):
https://help.validic.com/space/VCS/3755213034/Moving+a+Fitbit+user+to+a+Google+Account
Please consider circulating this notice to your users as soon as possible. If you need a templated communication for your user base or have questions on how this impacts your Inform integration, let us know by emailing support@validic.com
Jan 14, 2026 - 09:08 EST
Google is finalizing the transition away from legacy Fitbit accounts. Beginning February 2, 2026, users must move their Fitbit account to a Google Account if they want to continue syncing data. If the migration hasn’t been completed by that date, the user’s Fitbit login will stop working, historical health data will no longer be accessible, and they will need to reauthorize in Inform once they complete the move.
What your end users must do:
-Open the Fitbit app on their smartphone (iOS or Android).
-Tap their profile or settings icon.
-Look for Move Account and follow the on-screen prompts to transfer their Fitbit account to a Google Account.
-If they don’t see the prompt, it may appear after updating the Fitbit app to the latest version.
-If they don’t already have a Google Account, they’ll be prompted to create one during the process.
Important notes to share with your users:
-The process generally takes just a few minutes and preserves their Fitbit history and device connections.
-A personal Google Account is required (Google Workspace accounts typically won’t work).
-Failure to migrate by Feb. 2, 2026, will result in Fitbit data no longer syncing, and they’ll need to re-authenticate after moving their accounts.
Helpful Support Articles:
Fitbit’s step-by-step guide from Google Help:
https://support.google.com/fitbit/answer/14237024?hl=en
Validic support article (guidance for migrating Fitbit users):
https://help.validic.com/space/VCS/3755213034/Moving+a+Fitbit+user+to+a+Google+Account
Please consider circulating this notice to your users as soon as possible. If you need a templated communication for your user base or have questions on how this impacts your Inform integration, let us know by emailing support@validic.com
Jan 14, 2026 - 09:08 EST
Update -
Google is finalizing the transition away from legacy Fitbit accounts. Beginning February 2, 2026, users must move their Fitbit account to a Google Account if they want to continue syncing data. If the migration hasn’t been completed by that date, the user’s Fitbit login will stop working, historical health data will no longer be accessible, and they will need to reauthorize in Inform once they complete the move.
What your end users must do:
-Open the Fitbit app on their smartphone (iOS or Android).
-Tap their profile or settings icon.
-Look for Move Account and follow the on-screen prompts to transfer their Fitbit account to a Google Account.
-If they don’t see the prompt, it may appear after updating the Fitbit app to the latest version.
-If they don’t already have a Google Account, they’ll be prompted to create one during the process.
Important notes to share with your users:
-The process generally takes just a few minutes and preserves their Fitbit history and device connections.
-A personal Google Account is required (Google Workspace accounts typically won’t work).
-Failure to migrate by Feb. 2, 2026, will result in Fitbit data no longer syncing, and they’ll need to re-authenticate after moving their accounts.
Helpful Support Articles:
Fitbit’s step-by-step guide from Google Help:
https://support.google.com/fitbit/answer/14237024?hl=en
Validic support article (guidance for migrating Fitbit users):
https://help.validic.com/space/VCS/3755213034/Moving+a+Fitbit+user+to+a+Google+Account
Please consider circulating this notice to your users as soon as possible. If you need a templated communication for your user base or have questions on how this impacts your Inform integration, let us know by emailing support@validic.com
Additionally, note the following:
For Fitbit Developer Accounts:
* Do you have your own Fitbit developer account on dev.fitbit.com?
* You *must* migrate this account to a Google Account.
* If you don't switch, you will:
- Lose API access
- Can't log into your developer account
- Lose all app and integration data
Is Validic managing your developer credentials?
- Validic does manage a large number of developer credentials for our clients. That being the case...
- You likely don't need to do anything.
- We'll handle the transition.
Jan 05, 2026 - 11:40 EST
What your end users must do:
-Open the Fitbit app on their smartphone (iOS or Android).
-Tap their profile or settings icon.
-Look for Move Account and follow the on-screen prompts to transfer their Fitbit account to a Google Account.
-If they don’t see the prompt, it may appear after updating the Fitbit app to the latest version.
-If they don’t already have a Google Account, they’ll be prompted to create one during the process.
Important notes to share with your users:
-The process generally takes just a few minutes and preserves their Fitbit history and device connections.
-A personal Google Account is required (Google Workspace accounts typically won’t work).
-Failure to migrate by Feb. 2, 2026, will result in Fitbit data no longer syncing, and they’ll need to re-authenticate after moving their accounts.
Helpful Support Articles:
Fitbit’s step-by-step guide from Google Help:
https://support.google.com/fitbit/answer/14237024?hl=en
Validic support article (guidance for migrating Fitbit users):
https://help.validic.com/space/VCS/3755213034/Moving+a+Fitbit+user+to+a+Google+Account
Please consider circulating this notice to your users as soon as possible. If you need a templated communication for your user base or have questions on how this impacts your Inform integration, let us know by emailing support@validic.com
Additionally, note the following:
For Fitbit Developer Accounts:
* Do you have your own Fitbit developer account on dev.fitbit.com?
* You *must* migrate this account to a Google Account.
* If you don't switch, you will:
- Lose API access
- Can't log into your developer account
- Lose all app and integration data
Is Validic managing your developer credentials?
- Validic does manage a large number of developer credentials for our clients. That being the case...
- You likely don't need to do anything.
- We'll handle the transition.
Jan 05, 2026 - 11:40 EST
Scheduled -
Google is moving all Fitbit accounts to Google Accounts. This change affects every Fitbit user and developer. You'll need to take steps to keep using Fitbit services and APIs.
Key Dates You Should Know:
* Now: Fitbit users can start moving to Google Accounts.
* February 2, 2026: All Fitbit users *must* switch to a Google Account.
- After this date, your old Fitbit login will stop working.
- You'll lose access to your Fitbit account and data if you don't switch.
What You Need to Do:
1. For Fitbit Users:
* All Validic users with Fitbit accounts must move to a Google Account.
* The switch is optional now, but required by February 2026.
* Tell your users to prepare for this change.
2. For Fitbit Developer Accounts:
* Do you have your own Fitbit developer account on dev.fitbit.com?
* You *must* migrate this account to a Google Account.
* If you don't switch, you will:
- Lose API access
- Can't log into your developer account
- Lose all app and integration data
Is Validic managing your developer credentials?
- Validic does manage a large number of developer credentials for our clients. That being the case...
- You likely don't need to do anything.
- We'll handle the transition.
- Still unsure? Contact support: https://help.validic.com/portal/2
Our team is working hard to make this transition smooth. We'll keep you updated as Google provides more details.
Need help? Reach out to our support team: https://help.validic.com/portal/2
We also have an FAQ you can review: https://help.validic.com/space/VCS/3755213034/Moving+a+Fitbit+user+to+a+Google+Account
See Google’s instructions: https://support.google.com/fitbit/answer/14237024
Jul 21, 2025 - 16:03 EDT
Key Dates You Should Know:
* Now: Fitbit users can start moving to Google Accounts.
* February 2, 2026: All Fitbit users *must* switch to a Google Account.
- After this date, your old Fitbit login will stop working.
- You'll lose access to your Fitbit account and data if you don't switch.
What You Need to Do:
1. For Fitbit Users:
* All Validic users with Fitbit accounts must move to a Google Account.
* The switch is optional now, but required by February 2026.
* Tell your users to prepare for this change.
2. For Fitbit Developer Accounts:
* Do you have your own Fitbit developer account on dev.fitbit.com?
* You *must* migrate this account to a Google Account.
* If you don't switch, you will:
- Lose API access
- Can't log into your developer account
- Lose all app and integration data
Is Validic managing your developer credentials?
- Validic does manage a large number of developer credentials for our clients. That being the case...
- You likely don't need to do anything.
- We'll handle the transition.
- Still unsure? Contact support: https://help.validic.com/portal/2
Our team is working hard to make this transition smooth. We'll keep you updated as Google provides more details.
Need help? Reach out to our support team: https://help.validic.com/portal/2
We also have an FAQ you can review: https://help.validic.com/space/VCS/3755213034/Moving+a+Fitbit+user+to+a+Google+Account
See Google’s instructions: https://support.google.com/fitbit/answer/14237024
Jul 21, 2025 - 16:03 EDT