Philips has resolved the issue. Validic has tested to verify that the fix works.
Posted Aug 27, 2025 - 13:38 EDT
Identified
An issue has been identified with the use of the standard marketplace and connection to the Philips cloud source. It appears to be an issue on the Philips side, and we are reaching out to them for assistance. It is presenting as the same issue that Philips fixed in this status page post. https://trust.validic.com/incidents/r9fcj1sg6b97 In the meantime, clients should utilize the direct connection option for Philips, noted in this documentation, as it has been verified to be working: https://help.validic.com/space/VCS/3766943745/Philips+Direct+Connection+-+Eliminate+User+Setup
This status page will be updated as we get new information from Philips regarding this issue.