Fitbit Data Delays

Incident Report for Validic Inform

Resolved

Fitbit data flow is back to normal and the queue is fully caught up.

Posted Jul 23, 2024 - 19:41 EDT

Monitoring

The issue has been identified and we are monitoring the queue as the backlog is processed.

Posted Jul 23, 2024 - 16:02 EDT

Investigating

Validic is investigating possible issues with the delivery of data from Fitbit.

As a result, you may see delays in receiving user data from Fitbit users and users may see issues when trying to sync to Fitbit.

We will provide updates here when they are available.

Posted Jul 23, 2024 - 15:33 EDT

This incident affected: Fitbit.