Withings has found the root cause of the data synchronization issue.
A fix is currently available in Healthmate for iOS version 5.5.1 and will be available in Healthmate for Android version 5.6 when it releases in approximately a month.
Validic will continue to monitor.
Posted Jul 21, 2021 - 09:52 EDT
Update
Good afternoon everyone,
We are continuing our joint investigation with the Withings mobile engineering team.
To date, there has been no root cause identified.
We will update you again, once we have heard something from the Withings team.
Posted Jul 19, 2021 - 15:04 EDT
Update
Withings is still investigating and have not yet reported finding the root cause of the issue.
Validic continues to assist Withings with the investigation
Posted Jun 29, 2021 - 13:45 EDT
Update
Withings engineering is still investigating this issue, but have not yet identified the root cause.
Posted Jun 22, 2021 - 13:14 EDT
Update
Withings is still investigating the issue.
Posted Jun 16, 2021 - 14:35 EDT
Update
The Withings engineering team has stated they have determined the mobile application is not consistently transmitting the user data to the Withings API as is expected. They are still investigating the root cause.
Posted Jun 10, 2021 - 09:55 EDT
Update
A quick update to let all of you know we are still working with Withings on the investigation of this issue. Progress has been made, but the root cause has not yet been identified and therefore no ETA for a fix.
Posted Jun 07, 2021 - 14:30 EDT
Investigating
Validic is currently investigating possible delayed or missing data for Withings users. Some users are reporting that the data they have captured and can see in the Withings HealthMate app is not in the API.
We will provide updates here when they are available.