Identified - This is less of reporting an issue and more for noting a fix for something Validic noticed about Apple iOS 26 and summary records. Apple has always surfaced old summary records as new records in their HealthKit api as part of their housekeeping. In iOS 26, it appears this can happen much more frequently. Apple has acknowledged this is a bug in iOS 26. In versions older than Legacy iOS Native 1.18.0 and Inform iOS Native 2.1.0, in certain situations, the SDK would process that old record and then query every summary record since then. This creates a large volume of redundant summary records and slows the speed at which new data is ingested for users. More information about this is on this KBA: https://help.validic.com/space/VCS/4957044737/Apple+Health+Summary+Record+Volume+Improvements

Clients using the Apple Health/HealthKit module in the Validic SDK are encouraged to update to Legacy iOS Native 1.18.0 or Inform iOS Native 2.1.0 to mitigate this and have the best performance they can with our integration with the HealthKit API

If you or your team has any questions about the information above or in the linked KBA, open a ticket with Validic technical support by emailing support@validic.com

Oct 17, 2025 - 13:04 EDT

About This Site

We continuously monitor the status of the Validic Inform APIs and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to Validic and do not see a notice posted here, please visit support.validic.com to review our knowledge base articles for quick troubleshooting support. If your issue is not addressed there, please email support@validic.com with your company name, organization ID and user ID for the user experiencing issues, if necessary, and any other supporting information that may help expedite the resolution of your support request.

For Validic V1 API status, visit http://status.validic.com

Streaming API Operational
REST API Operational
Inform SDK (2.x.x) Operational
Legacy SDK (1.x.x) Operational
Inform Marketplace Operational
Push Service Operational
Support Portal Operational
API Documentation Operational
QuickSight Reporting ? Operational
Abbott Operational
AsthmaMD Operational
BodiMetrics Operational
BodyTrace Operational
Dario Operational
Dexcom Operational
Emfit Operational
Fitbit Operational
Foracare Operational
Garmin Connect Operational
Higi Operational
iHealth Operational
Keto-Mojo Operational
LifeScan/OneTouch Operational
Lose It Operational
MapMyFitness Operational
MyFitnessPal Operational
Omron Operational
Omron Japan Operational
Oura Operational
Philips Operational
Polar Operational
Runkeeper Operational
Smart Meter Operational
Stel Operational
Strava Operational
Tenovi Operational
Whoop Operational
Withings Operational
Withings Pro Operational
YOO Operational
Zewa Operational
TMC Operational
90 days ago
100.0 % uptime
Today
Inform Infrastructure Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Garmin Connect updates to guidelines for use of its API Nov 1, 2025 09:57-10:57 EDT

Garmin has updated its guidelines for the use of its Garmin Connect API. There is a new clause added that indicates that clients must display one of the following anywhere that they display Garmin-generated data.

*Garmin
*Garmin and/or Garmin Connect logos
*Garmin, Garmin Connect, and/or Garmin mountain bike dynamics (including Grit™ and Flow™) word marks

Validic uses the Garmin logo in our marketplace, so our clients can use that logo. If you need any additional logos mentioned above, then open a support ticket with us so that we can give you the logos you need. Garmin has them available behind the developer account login, which we can access. If any clients need the Garmin Connect Developer Program Agreement that states these changes, we are happy to deliver that in a support ticket as well.

Garmin has given a deadline of November 1, 2025 for these changes to be addressed. Reach out to support@validic.com if you have any questions about this information.

Posted on Jul 02, 2025 - 10:02 EDT

Important: Fitbit Account Changes - Action Needed by February 2026 Feb 2, 2026 00:00-00:01 EST

Google is moving all Fitbit accounts to Google Accounts. This change affects every Fitbit user and developer. You'll need to take steps to keep using Fitbit services and APIs.

Key Dates You Should Know:
* Now: Fitbit users can start moving to Google Accounts.
* February 2, 2026: All Fitbit users *must* switch to a Google Account.
- After this date, your old Fitbit login will stop working.
- You'll lose access to your Fitbit account and data if you don't switch.

What You Need to Do:
1. For Fitbit Users:
* All Validic users with Fitbit accounts must move to a Google Account.
* The switch is optional now, but required by February 2026.
* Tell your users to prepare for this change.
2. For Fitbit Developer Accounts:
* Do you have your own Fitbit developer account on dev.fitbit.com?
* You *must* migrate this account to a Google Account.
* If you don't switch, you will:
- Lose API access
- Can't log into your developer account
- Lose all app and integration data

Is Validic managing your developer credentials?
- Validic does manage a large number of developer credentials for our clients. That being the case...
- You likely don't need to do anything.
- We'll handle the transition.
- Still unsure? Contact support: https://help.validic.com/portal/2

Our team is working hard to make this transition smooth. We'll keep you updated as Google provides more details.

Need help? Reach out to our support team: https://help.validic.com/portal/2

We also have an FAQ you can review: https://help.validic.com/space/VCS/3755213034/Moving+a+Fitbit+user+to+a+Google+Account

See Google’s instructions: https://support.google.com/fitbit/answer/14237024

Posted on Jul 21, 2025 - 16:03 EDT
Oct 25, 2025

No incidents reported today.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025

No incidents reported.

Oct 19, 2025
Completed - The scheduled maintenance has been completed.
Oct 19, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 00:00 EDT
Scheduled - There is a scheduled maintenance of the Inform event store database. It's a routine upgrade and restart maintenance. Some core Inform services will be down during the maintenance, but all data will be processed through the queue after the restart completes. Thank you for your understanding as we update the Inform product.
Oct 15, 14:17 EDT
Oct 18, 2025

No incidents reported.

Oct 17, 2025

Unresolved incident: Newest Legacy and Inform iOS Native SDK versions for Apple Health summary query optimization.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.