Validic Inform Status

All Systems Operational

About This Site

We continuously monitor the status of the Validic Inform APIs and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to Validic and do not see a notice posted here, please visit support.validic.com to review our knowledge base articles for quick troubleshooting support. If your issue is not addressed there, please email support@validic.com with your company name, organization ID and user ID for the user experiencing issues, if necessary, and any other supporting information that may help expedite the resolution of your support request.

For Validic V1 API status, visit http://status.validic.com

REST API Operational

Streaming API Operational

Marketplace Operational

Fitbit Operational

Foracare Operational

Garmin Connect Operational

Higi Operational

iHealth Operational

Lose It! Operational

Withings Operational

Omron Operational

Polar Operational

Runkeeper Operational

Strava Operational

Suunto Operational

TomTom Operational

Under Armour Operational

Validic Mobile Operational

Support Portal Operational

MyFitnessPal Operational

Sisense Reporting Operational

LifeScan/OneTouch Operational

YOO Operational

Emfit Operational

Daily Burn Operational

Omron Japan Operational

Dexcom Operational

Qardio Operational

Google Fit Mobile SDK Operational

Quicksite Operational

API Documentation Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

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Past Incidents

May 2, 2024

Dexcom data delays

Resolved - Our integration with Dexcom is working as designed. One unfortunate occurrence when Dexcome applied their fix was that there was a list of users that were disconnected due to an Invalid Refresh Token. The resolution for this is to have the users reconnect to Dexcom in the Validic Marketplace.

Support will be reaching out to affected clients with a list of users specific to their organization today. If you don't hear from support on this by tomorrow morning, then you have no affected users.

This issue is resolved and we will work with clients that have affected users to resolve that issue.
May 2, 09:56 EDT

Update - Dexcom has resolved the issue on their side, but we have identified some downstream issues with our integration into their service we are working with Dexcom to resolve
May 1, 18:38 EDT

Monitoring - Dexcom has reported in their status page they implemented a fix to the performance issues. We are monitoring
May 1, 10:19 EDT

Identified - We are tracking the Dexcom status page https://status.dexcom.com/
They have performance issues they are working on
May 1, 09:16 EDT

Investigating - Validic is investigating possible issues with the delivery of data from Dexcom.

As a result, you may see delays in receiving user data from Dexcom users and users may see issues when trying to sync to Dexcom.

We will provide updates here when they are available.
Apr 30, 23:16 EDT

May 1, 2024

Apr 30, 2024

Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

Fitbit Data Delays

Resolved - Fitbit data continues to flow as expected. This issue is resolved.
Apr 19, 12:04 EDT

Monitoring - Fitbit data is again flowing as expected. We will continue to monitor for stability.
Apr 19, 11:15 EDT

Investigating - Validic is investigating possible issues with the delivery of data from Fitbit.

As a result, you may see delays in receiving user data from Fitbit users and users may see issues when trying to sync to Fitbit.

We will provide updates here when they are available.
Apr 19, 09:47 EDT

Apr 18, 2024

No incidents reported.