Identified - Overnight, Polar had an update to its system due to new EU regulations. Due to this, end users will need to open the Polar app on their phone and accept the new terms to allow for data sharing with third-party applications like the Validic ecosystem. Until an end user takes that action, data will not be shared with third-party applications, including Validic. Clients using Polar need to message end users to let them know to take this action to ensure continued data syncs from the Polar API to the Validic servers.
Information on the EU regulations that went live: https://iapp.org/news/a/eu-data-act-all-your-threshold-questions-answered
Polar Status page on this: https://status.polar.com/
If a client using Polar has questions about this, send in a ticket to Validic technical support by emailing support@validic.com
Sep 11, 2025 - 08:48 EDT
Information on the EU regulations that went live: https://iapp.org/news/a/eu-data-act-all-your-threshold-questions-answered
Polar Status page on this: https://status.polar.com/
If a client using Polar has questions about this, send in a ticket to Validic technical support by emailing support@validic.com
Sep 11, 2025 - 08:48 EDT
About This Site
We continuously monitor the status of the Validic Inform APIs and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to Validic and do not see a notice posted here, please visit support.validic.com to review our knowledge base articles for quick troubleshooting support. If your issue is not addressed there, please email support@validic.com with your company name, organization ID and user ID for the user experiencing issues, if necessary, and any other supporting information that may help expedite the resolution of your support request.
For Validic V1 API status, visit http://status.validic.com
Streaming API
Operational
REST API
Operational
Inform SDK (2.x.x)
Operational
Legacy SDK (1.x.x)
Operational
Inform Marketplace
Operational
Push Service
Operational
Support Portal
Operational
API Documentation
Operational
QuickSight Reporting
?
Operational
Abbott
Operational
AsthmaMD
Operational
BodiMetrics
Operational
BodyTrace
Operational
Dario
Operational
Dexcom
Operational
Emfit
Operational
Fitbit
Operational
Foracare
Operational
Garmin Connect
Operational
Higi
Operational
iHealth
Operational
Keto-Mojo
Operational
LifeScan/OneTouch
Operational
Lose It
Operational
MapMyFitness
Operational
MyFitnessPal
Operational
Omron
Operational
Omron Japan
Operational
Oura
Operational
Philips
Operational
Polar
Degraded Performance
Runkeeper
Operational
Smart Meter
Operational
Stel
Operational
Strava
Operational
Tenovi
Operational
Whoop
Operational
Withings
Operational
Withings Pro
Operational
YOO
Operational
Zewa
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Abbott maintenance Sep 30, 2025 11:00-13:00 EDT
Abbott has alerted us that they will have a 2-hour outage on 9/30/25 for marketplace connections and CGM, AGP, and Measurements data retrieval. Missed data will be captured after Abbott's API is back online.
Here is their specific message for all the details:
To facilitate a required software update, LibreView OAuth services will be unavailable for up to two hours beginning at 15:00 UTC on September 30, 2025. During this time, upload notifications will continue to work as expected, however users and partner applications will be unable to establish connections, request tokens, initiate data requests, or perform other actions that are dependent upon OAuth services
Posted on Sep 12, 2025 - 09:44 EDT
Here is their specific message for all the details:
To facilitate a required software update, LibreView OAuth services will be unavailable for up to two hours beginning at 15:00 UTC on September 30, 2025. During this time, upload notifications will continue to work as expected, however users and partner applications will be unable to establish connections, request tokens, initiate data requests, or perform other actions that are dependent upon OAuth services
Posted on Sep 12, 2025 - 09:44 EDT
Sunset of Lose It as a Validic cloud source Oct 1, 2025 10:00-11:00 EDT
At Validic, we work hard to give you and your users simple, cost-effective ways to access patient-generated health data. We want to share an update about Lose It's integration in the Validic marketplace.
Starting October 1, 2025, Lose It will no longer be available to connect through Validic. After that date, users will no longer be able to connect or share Lose It data.
Most of our clients do not rely heavily on Lose It, but if this integration is important to your programs, our team is here to help you plan for a smooth transition. We can also remove Lose It sooner if you'd prefer to prevent new users from connecting.
Please reach out to support@validic.com if you'd like to discuss your options or have any questions.
Thank you for your partnership and for trusting Validic as we work to deliver reliable, high-value connections for your users.
Posted on Aug 25, 2025 - 13:47 EDT
Starting October 1, 2025, Lose It will no longer be available to connect through Validic. After that date, users will no longer be able to connect or share Lose It data.
Most of our clients do not rely heavily on Lose It, but if this integration is important to your programs, our team is here to help you plan for a smooth transition. We can also remove Lose It sooner if you'd prefer to prevent new users from connecting.
Please reach out to support@validic.com if you'd like to discuss your options or have any questions.
Thank you for your partnership and for trusting Validic as we work to deliver reliable, high-value connections for your users.
Posted on Aug 25, 2025 - 13:47 EDT
Garmin Connect updates to guidelines for use of its API Nov 1, 2025 09:57-10:57 EDT
Garmin has updated its guidelines for the use of its Garmin Connect API. There is a new clause added that indicates that clients must display one of the following anywhere that they display Garmin-generated data.
*Garmin
*Garmin and/or Garmin Connect logos
*Garmin, Garmin Connect, and/or Garmin mountain bike dynamics (including Grit™ and Flow™) word marks
Validic uses the Garmin logo in our marketplace, so our clients can use that logo. If you need any additional logos mentioned above, then open a support ticket with us so that we can give you the logos you need. Garmin has them available behind the developer account login, which we can access. If any clients need the Garmin Connect Developer Program Agreement that states these changes, we are happy to deliver that in a support ticket as well.
Garmin has given a deadline of November 1, 2025 for these changes to be addressed. Reach out to support@validic.com if you have any questions about this information.
Posted on Jul 02, 2025 - 10:02 EDT
*Garmin
*Garmin and/or Garmin Connect logos
*Garmin, Garmin Connect, and/or Garmin mountain bike dynamics (including Grit™ and Flow™) word marks
Validic uses the Garmin logo in our marketplace, so our clients can use that logo. If you need any additional logos mentioned above, then open a support ticket with us so that we can give you the logos you need. Garmin has them available behind the developer account login, which we can access. If any clients need the Garmin Connect Developer Program Agreement that states these changes, we are happy to deliver that in a support ticket as well.
Garmin has given a deadline of November 1, 2025 for these changes to be addressed. Reach out to support@validic.com if you have any questions about this information.
Posted on Jul 02, 2025 - 10:02 EDT
Important: Fitbit Account Changes - Action Needed by February 2026 Feb 2, 2026 00:00-00:01 EST
Google is moving all Fitbit accounts to Google Accounts. This change affects every Fitbit user and developer. You'll need to take steps to keep using Fitbit services and APIs.
Key Dates You Should Know:
* Now: Fitbit users can start moving to Google Accounts.
* February 2, 2026: All Fitbit users *must* switch to a Google Account.
- After this date, your old Fitbit login will stop working.
- You'll lose access to your Fitbit account and data if you don't switch.
What You Need to Do:
1. For Fitbit Users:
* All Validic users with Fitbit accounts must move to a Google Account.
* The switch is optional now, but required by February 2026.
* Tell your users to prepare for this change.
2. For Fitbit Developer Accounts:
* Do you have your own Fitbit developer account on dev.fitbit.com?
* You *must* migrate this account to a Google Account.
* If you don't switch, you will:
- Lose API access
- Can't log into your developer account
- Lose all app and integration data
Is Validic managing your developer credentials?
- Validic does manage a large number of developer credentials for our clients. That being the case...
- You likely don't need to do anything.
- We'll handle the transition.
- Still unsure? Contact support: https://help.validic.com/portal/2
Our team is working hard to make this transition smooth. We'll keep you updated as Google provides more details.
Need help? Reach out to our support team: https://help.validic.com/portal/2
We also have an FAQ you can review: https://help.validic.com/space/VCS/3755213034/Moving+a+Fitbit+user+to+a+Google+Account
See Google’s instructions: https://support.google.com/fitbit/answer/14237024
Posted on Jul 21, 2025 - 16:03 EDT
Key Dates You Should Know:
* Now: Fitbit users can start moving to Google Accounts.
* February 2, 2026: All Fitbit users *must* switch to a Google Account.
- After this date, your old Fitbit login will stop working.
- You'll lose access to your Fitbit account and data if you don't switch.
What You Need to Do:
1. For Fitbit Users:
* All Validic users with Fitbit accounts must move to a Google Account.
* The switch is optional now, but required by February 2026.
* Tell your users to prepare for this change.
2. For Fitbit Developer Accounts:
* Do you have your own Fitbit developer account on dev.fitbit.com?
* You *must* migrate this account to a Google Account.
* If you don't switch, you will:
- Lose API access
- Can't log into your developer account
- Lose all app and integration data
Is Validic managing your developer credentials?
- Validic does manage a large number of developer credentials for our clients. That being the case...
- You likely don't need to do anything.
- We'll handle the transition.
- Still unsure? Contact support: https://help.validic.com/portal/2
Our team is working hard to make this transition smooth. We'll keep you updated as Google provides more details.
Need help? Reach out to our support team: https://help.validic.com/portal/2
We also have an FAQ you can review: https://help.validic.com/space/VCS/3755213034/Moving+a+Fitbit+user+to+a+Google+Account
See Google’s instructions: https://support.google.com/fitbit/answer/14237024
Posted on Jul 21, 2025 - 16:03 EDT