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About This Site
We continuously monitor the status of the Validic Inform APIs and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to Validic and do not see a notice posted here, please visit support.validic.com to review our knowledge base articles for quick troubleshooting support. If your issue is not addressed there, please email support@validic.com with your company name, organization ID and user ID for the user experiencing issues, if necessary, and any other supporting information that may help expedite the resolution of your support request.
For Validic V1 API status, visit http://status.validic.com
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Scheduled Maintenance
Polar Maintenance Apr 29, 2025 13:00-17:00 EDT
Polar has alerted us of a scheduled maintenance on all Polar services on Tuesday 29th of April 2025 at 05:00 UTC. They are expecting a downtime of up to 2 hours, after which it will take a few hours for all the services to be up and running at full speed.
Posted on Apr 03, 2025 - 08:44 EDT
Posted on Apr 03, 2025 - 08:44 EDT
Google Fit SDK Sunsetting June 30, 2025 Jun 30, 2025 00:00-00:01 EDT
Google will sunset the Google Fit SDK on June 30, 2025. Along with this, they are moving to the Android Health Connect integration. Validic already supports this as part of our Inform Mobile SDK.
All Validic Inform clients currently using the Google Fit SDK will need to move to the Inform Mobile SDK and use Android Health Connect prior to June 30.
Full details can be found here: https://help.validic.com/space/VRN/blog/4587454548/Inform+Mobile+SDK+(v2.x)+Release+Notes+-+03252025
Posted on Apr 07, 2025 - 16:10 EDT
All Validic Inform clients currently using the Google Fit SDK will need to move to the Inform Mobile SDK and use Android Health Connect prior to June 30.
Full details can be found here: https://help.validic.com/space/VRN/blog/4587454548/Inform+Mobile+SDK+(v2.x)+Release+Notes+-+03252025
Posted on Apr 07, 2025 - 16:10 EDT
Dexcom Intraday resource sunset 7/15/25 Jul 15, 2025 09:15-10:15 EDT
The Inform API is being updated to incorporate a new CGM resource designed to provide better context for high-frequency Dexcom CGM readings. This new resource offers a more effective way to represent CGM data, and clients must plan to transition to it within the next few months.
Affected Action:
Receiving High-Frequency Dexcom Data
Deprecated Resource:
Dexcom Intraday
New Resource:
Dexcom CGM
Am I Affected?
Any client using the Inform API to integrate with Dexcom devices will be affected by this change. This includes those receiving high-frequency Dexcom data. Existing integrations for other devices using Intraday records (Fitbit, Garmin, etc.) are not impacted. User connections to Dexcom are not impacted.
What Is the Timeline?
November 13, 2024: Announcement of Dexcom CGM changes.
January 14, 2025: The new CGM resource becomes active on the Inform API and connected Dexcom users will start generating CGM records alongside existing Intraday records.
July 15, 2025: The Dexcom Intraday data model is officially shut down. All Dexcom high-frequency processing must be transitioned to the new CGM resource before this date.
What Changes Are Coming?
*Stream Adjustments: On January 14, 2025 Dexcom CGM records will begin to appear in any Streams where a `resource_filter` filter has not been set to filter out `cgm`.
*All clients must check their existing Inform Streams and make adjustments, if needed to filter out CGM records until they are ready to consume them.
*New CGM Resource: A new CGM resource is being introduced to the Inform API on January 14, 2025 to handle high-frequency Dexcom data.
*New API Endpoint: The Inform REST API is being updated to include a new endpoint that returns cgm high-frequency data.
*Dexcom Intraday Deprecation: The Dexcom Intraday data model is being deprecated as of January 14, 2025 and will be shut down on July 15, 2025.
*Data Model Transition: All clients currently processing Dexcom Intraday data will need to switch to the new CGM resource and its associated data model before the shutdown date.
*After July 15, 2025, Intraday records will only be used for activity-based high-frequency metrics from sources like Fitbit and Garmin. All CGM data will be reported solely through the CGM resource.
What To Expect?
*Duplicate Records: From January 14, 2025 through July 15, 2025, both CGM and Intraday records will report the same Dexcom high-frequency readings if your stream configuration sends both event resource types.
*New Data Format: The CGM resource utilizes a different data model than Intraday. Familiarize yourself with the new structure outlined in the provided examples and documentation links.
*Cumulative Updates: Each CGM record for a given UTC day will be cumulative, including all time/value pairs for that day, with the record size growing until the day ends.
*Checksum Identification: Use the "checksum" field to track updates to a CGM record throughout the day.
*More Time Details: Inform receives two representations of time from Dexcom (`time` and `display_time`) and both are reported for each CGM reading value. Also, the top-level of the CGM record includes `start_time` and `end_time` fields that define the UTC day that the CGM record represents.
What Do I Need To Do?
Stream Management:
*Verify if a `resource_filter` is set on your Inform Streams. Without this filter, your system will begin receiving CGM records on January 14, 2025, and must either ignore them safely or handle them correctly.
If no `resource_filter` exists on your streams, delete and recreate the streams, setting the filter to include the desired resources. Omit "CGM" to avoid receiving these records until you are ready to integrate them.
Data Model Migration:
*Read the provided documentation about the new CGM resource and Dexcom CGM processing.
The documentation provides in-depth instructions and examples on mapping Dexcom data fields from the current Intraday format to the new CGM format.
Comprehensive explanations regarding time handling are also included in the documentation.
*Prepare for adjusting your Dexcom high-frequency processing to utilize the new CGM resource and data model well before the July 15, 2025, deadline.
Future Action - Before July 15, 2025
*Adjust your Dexcom high-frequency processing to utilize the new CGM resource and data model well before the July 15, 2025 deadline.
*Don’t forget to set your streams to include the cgm resource. You can do this by deleting and recreating your streams and either (1) omitting the `resource_filter` to include every resource type or (2) setting a `resource_filter` that includes `cgm`.
How Will I Get Support?
For further information, refer to the provided documentation:
*API Changelog: https://helpdocs.validic.com/changelog/cgm-model-added-to-inform-api
*CGM API Specification: https://helpdocs.validic.com/reference/cgm
Dexcom Integration Documentation: *https://help.validic.com/space/VCS/3599859715/Dexcom+API+Integration+for+Developers
CGM KBA: https://help.validic.com/space/VCS/3927703592/Things+to+know+about+Validic-+Dexcom+Integration
You may also contact our support team for assistance.
Posted on Apr 14, 2025 - 09:17 EDT
Affected Action:
Receiving High-Frequency Dexcom Data
Deprecated Resource:
Dexcom Intraday
New Resource:
Dexcom CGM
Am I Affected?
Any client using the Inform API to integrate with Dexcom devices will be affected by this change. This includes those receiving high-frequency Dexcom data. Existing integrations for other devices using Intraday records (Fitbit, Garmin, etc.) are not impacted. User connections to Dexcom are not impacted.
What Is the Timeline?
November 13, 2024: Announcement of Dexcom CGM changes.
January 14, 2025: The new CGM resource becomes active on the Inform API and connected Dexcom users will start generating CGM records alongside existing Intraday records.
July 15, 2025: The Dexcom Intraday data model is officially shut down. All Dexcom high-frequency processing must be transitioned to the new CGM resource before this date.
What Changes Are Coming?
*Stream Adjustments: On January 14, 2025 Dexcom CGM records will begin to appear in any Streams where a `resource_filter` filter has not been set to filter out `cgm`.
*All clients must check their existing Inform Streams and make adjustments, if needed to filter out CGM records until they are ready to consume them.
*New CGM Resource: A new CGM resource is being introduced to the Inform API on January 14, 2025 to handle high-frequency Dexcom data.
*New API Endpoint: The Inform REST API is being updated to include a new endpoint that returns cgm high-frequency data.
*Dexcom Intraday Deprecation: The Dexcom Intraday data model is being deprecated as of January 14, 2025 and will be shut down on July 15, 2025.
*Data Model Transition: All clients currently processing Dexcom Intraday data will need to switch to the new CGM resource and its associated data model before the shutdown date.
*After July 15, 2025, Intraday records will only be used for activity-based high-frequency metrics from sources like Fitbit and Garmin. All CGM data will be reported solely through the CGM resource.
What To Expect?
*Duplicate Records: From January 14, 2025 through July 15, 2025, both CGM and Intraday records will report the same Dexcom high-frequency readings if your stream configuration sends both event resource types.
*New Data Format: The CGM resource utilizes a different data model than Intraday. Familiarize yourself with the new structure outlined in the provided examples and documentation links.
*Cumulative Updates: Each CGM record for a given UTC day will be cumulative, including all time/value pairs for that day, with the record size growing until the day ends.
*Checksum Identification: Use the "checksum" field to track updates to a CGM record throughout the day.
*More Time Details: Inform receives two representations of time from Dexcom (`time` and `display_time`) and both are reported for each CGM reading value. Also, the top-level of the CGM record includes `start_time` and `end_time` fields that define the UTC day that the CGM record represents.
What Do I Need To Do?
Stream Management:
*Verify if a `resource_filter` is set on your Inform Streams. Without this filter, your system will begin receiving CGM records on January 14, 2025, and must either ignore them safely or handle them correctly.
If no `resource_filter` exists on your streams, delete and recreate the streams, setting the filter to include the desired resources. Omit "CGM" to avoid receiving these records until you are ready to integrate them.
Data Model Migration:
*Read the provided documentation about the new CGM resource and Dexcom CGM processing.
The documentation provides in-depth instructions and examples on mapping Dexcom data fields from the current Intraday format to the new CGM format.
Comprehensive explanations regarding time handling are also included in the documentation.
*Prepare for adjusting your Dexcom high-frequency processing to utilize the new CGM resource and data model well before the July 15, 2025, deadline.
Future Action - Before July 15, 2025
*Adjust your Dexcom high-frequency processing to utilize the new CGM resource and data model well before the July 15, 2025 deadline.
*Don’t forget to set your streams to include the cgm resource. You can do this by deleting and recreating your streams and either (1) omitting the `resource_filter` to include every resource type or (2) setting a `resource_filter` that includes `cgm`.
How Will I Get Support?
For further information, refer to the provided documentation:
*API Changelog: https://helpdocs.validic.com/changelog/cgm-model-added-to-inform-api
*CGM API Specification: https://helpdocs.validic.com/reference/cgm
Dexcom Integration Documentation: *https://help.validic.com/space/VCS/3599859715/Dexcom+API+Integration+for+Developers
CGM KBA: https://help.validic.com/space/VCS/3927703592/Things+to+know+about+Validic-+Dexcom+Integration
You may also contact our support team for assistance.
Posted on Apr 14, 2025 - 09:17 EDT