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We continuously monitor the status of the Validic Inform APIs and all its related services. If there are any interruptions in service, a note will be posted here. If you are experiencing problems connecting to Validic and do not see a notice posted here, please visit support.validic.com to review our knowledge base articles for quick troubleshooting support. If your issue is not addressed there, please email support@validic.com with your company name, organization ID and user ID for the user experiencing issues, if necessary, and any other supporting information that may help expedite the resolution of your support request.
For Validic V1 API status, visit http://status.validic.com
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Sunset of Lose It as a Validic cloud source Oct 1, 2025 10:00-11:00 EDT
At Validic, we work hard to give you and your users simple, cost-effective ways to access patient-generated health data. We want to share an update about Lose It's integration in the Validic marketplace.
Starting October 1, 2025, Lose It will no longer be available to connect through Validic. After that date, users will no longer be able to connect or share Lose It data.
Most of our clients do not rely heavily on Lose It, but if this integration is important to your programs, our team is here to help you plan for a smooth transition. We can also remove Lose It sooner if you'd prefer to prevent new users from connecting.
Please reach out to support@validic.com if you'd like to discuss your options or have any questions.
Thank you for your partnership and for trusting Validic as we work to deliver reliable, high-value connections for your users.
Posted on Aug 25, 2025 - 13:47 EDT
Starting October 1, 2025, Lose It will no longer be available to connect through Validic. After that date, users will no longer be able to connect or share Lose It data.
Most of our clients do not rely heavily on Lose It, but if this integration is important to your programs, our team is here to help you plan for a smooth transition. We can also remove Lose It sooner if you'd prefer to prevent new users from connecting.
Please reach out to support@validic.com if you'd like to discuss your options or have any questions.
Thank you for your partnership and for trusting Validic as we work to deliver reliable, high-value connections for your users.
Posted on Aug 25, 2025 - 13:47 EDT
Garmin Connect updates to guidelines for use of its API Nov 1, 2025 09:57-10:57 EDT
Garmin has updated its guidelines for the use of its Garmin Connect API. There is a new clause added that indicates that clients must display one of the following anywhere that they display Garmin-generated data.
*Garmin
*Garmin and/or Garmin Connect logos
*Garmin, Garmin Connect, and/or Garmin mountain bike dynamics (including Grit™ and Flow™) word marks
Validic uses the Garmin logo in our marketplace, so our clients can use that logo. If you need any additional logos mentioned above, then open a support ticket with us so that we can give you the logos you need. Garmin has them available behind the developer account login, which we can access. If any clients need the Garmin Connect Developer Program Agreement that states these changes, we are happy to deliver that in a support ticket as well.
Garmin has given a deadline of November 1, 2025 for these changes to be addressed. Reach out to support@validic.com if you have any questions about this information.
Posted on Jul 02, 2025 - 10:02 EDT
*Garmin
*Garmin and/or Garmin Connect logos
*Garmin, Garmin Connect, and/or Garmin mountain bike dynamics (including Grit™ and Flow™) word marks
Validic uses the Garmin logo in our marketplace, so our clients can use that logo. If you need any additional logos mentioned above, then open a support ticket with us so that we can give you the logos you need. Garmin has them available behind the developer account login, which we can access. If any clients need the Garmin Connect Developer Program Agreement that states these changes, we are happy to deliver that in a support ticket as well.
Garmin has given a deadline of November 1, 2025 for these changes to be addressed. Reach out to support@validic.com if you have any questions about this information.
Posted on Jul 02, 2025 - 10:02 EDT
Important: Fitbit Account Changes - Action Needed by February 2026 Feb 2, 2026 00:00-00:01 EST
Google is moving all Fitbit accounts to Google Accounts. This change affects every Fitbit user and developer. You'll need to take steps to keep using Fitbit services and APIs.
Key Dates You Should Know:
* Now: Fitbit users can start moving to Google Accounts.
* February 2, 2026: All Fitbit users *must* switch to a Google Account.
- After this date, your old Fitbit login will stop working.
- You'll lose access to your Fitbit account and data if you don't switch.
What You Need to Do:
1. For Fitbit Users:
* All Validic users with Fitbit accounts must move to a Google Account.
* The switch is optional now, but required by February 2026.
* Tell your users to prepare for this change.
2. For Fitbit Developer Accounts:
* Do you have your own Fitbit developer account on dev.fitbit.com?
* You *must* migrate this account to a Google Account.
* If you don't switch, you will:
- Lose API access
- Can't log into your developer account
- Lose all app and integration data
Is Validic managing your developer credentials?
- Validic does manage a large number of developer credentials for our clients. That being the case...
- You likely don't need to do anything.
- We'll handle the transition.
- Still unsure? Contact support: https://help.validic.com/portal/2
Our team is working hard to make this transition smooth. We'll keep you updated as Google provides more details.
Need help? Reach out to our support team: https://help.validic.com/portal/2
We also have an FAQ you can review: https://help.validic.com/space/VCS/3755213034/Moving+a+Fitbit+user+to+a+Google+Account
See Google’s instructions: https://support.google.com/fitbit/answer/14237024
Posted on Jul 21, 2025 - 16:03 EDT
Key Dates You Should Know:
* Now: Fitbit users can start moving to Google Accounts.
* February 2, 2026: All Fitbit users *must* switch to a Google Account.
- After this date, your old Fitbit login will stop working.
- You'll lose access to your Fitbit account and data if you don't switch.
What You Need to Do:
1. For Fitbit Users:
* All Validic users with Fitbit accounts must move to a Google Account.
* The switch is optional now, but required by February 2026.
* Tell your users to prepare for this change.
2. For Fitbit Developer Accounts:
* Do you have your own Fitbit developer account on dev.fitbit.com?
* You *must* migrate this account to a Google Account.
* If you don't switch, you will:
- Lose API access
- Can't log into your developer account
- Lose all app and integration data
Is Validic managing your developer credentials?
- Validic does manage a large number of developer credentials for our clients. That being the case...
- You likely don't need to do anything.
- We'll handle the transition.
- Still unsure? Contact support: https://help.validic.com/portal/2
Our team is working hard to make this transition smooth. We'll keep you updated as Google provides more details.
Need help? Reach out to our support team: https://help.validic.com/portal/2
We also have an FAQ you can review: https://help.validic.com/space/VCS/3755213034/Moving+a+Fitbit+user+to+a+Google+Account
See Google’s instructions: https://support.google.com/fitbit/answer/14237024
Posted on Jul 21, 2025 - 16:03 EDT