What Happened? On 11/29/22, from 1:00 pm EST until 1:15 pm EST, an error made during routine server maintenance prevented records from synching with Validic's mobile SDK. During this fifteen-minute window, a minimal number of records were not captured and cannot be recovered.
Are you affected? This issue only impacted clients using our Inform API with mobile SDKs. Developers utilizing our Legacy API are not affected. Our cloud-based integrations (via the Validic marketplace) are not affected.
What should you do? In most cases, because our SDK submits new and updated data throughout the day, records should have been resubmitted, and the issue corrected itself. Since any records submitted during this time would have also logged a 401 response, viewing your mobile logs will help you understand if this involved your users. If users report missing data, please ask them to disconnect and reconnect their health device or mobile source.
How will we prevent this from happening in the future? Our technical teams have reviewed the incident and implemented new processes and clear documentation to prevent future incidents. In addition, we’re evaluating changes to simplify infrastructure and improve potential recovery opportunities.
Posted Dec 02, 2022 - 13:10 EST
Investigating
From around 1:00 pm EST until 1:15 pm EST there was an issue with synching records with Validic's mobile SDK. During this time frame, some records were not captured. Validic is currently investigating what records and orgs are affected and will update this thread with information as we learn more.