Validic Support Page Outage and Delays

Incident Report for Validic Inform

Resolved

All Support-related systems are operating as expected

Posted Jan 13, 2020 - 12:12 EST

Monitoring

All Support systems are again operational. The Validic team is checking the status of all Support Portal articles and Support tickets.

At this time you may resume the use of the Support Portal and support@validic.com.

Posted Jan 13, 2020 - 11:09 EST

Update

While we continue to investigate this issue, you can view the full list of supported apps and devices on this page: https://validic.com/inform-connected-apps-and-devices/

Posted Jan 13, 2020 - 09:45 EST

Investigating

Please be advised that desk.com, Validic's support management system, is currently experiencing technical issues resulting in delays to our ability to receive and respond to cases. This is also affecting the ability to view the Support Portal located at https://help.validic.com/.

We will update this status as new information is available for this issue.

Posted Jan 13, 2020 - 09:34 EST

This incident affected: Support Portal.